Privacy Policy

Privacy Policy

Last Updated: April 1, 2026

1. Introduction

Holden AI Solutions LLC ("we," "us," or "our") provides AI, automation, marketing, and website services to business clients. We respect the privacy of our clients and their customers and are committed to protecting all data entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://holdenaisolutions.com or engage our services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Information Provided by Clients and Their Customers

Business contact information such as name, company name, email address, and phone number

Data submitted through forms, booking calendars, workflows, and automations

Client-provided data necessary to deliver services, including customer lists or lead data where authorized

b. Information Collected Automatically

IP address, browser type, device information, and usage data

Cookies and similar tracking technologies

Website analytics and performance metrics

We do not knowingly collect sensitive personal data such as financial account numbers, payment card data, health information, or government identifiers.

3. How We Use Information

We use collected information for the following purposes:

Providing AI, automation, marketing, and website services

Configuring and operating AI systems and workflows for individual clients

Operating, maintaining, and improving our internal systems and service offerings

Client communication, support, and account management

Analytics, monitoring, and service optimization

Creating aggregated, anonymized performance metrics for internal use and marketing

4. SMS Communications

4.1 SMS Consent

We send SMS messages to end customers on behalf of our business clients only where explicit consent has been obtained. Consent is collected via an online booking form that includes clear opt-in language before submission.

SMS consent is collected separately for transactional and marketing messages:

Transactional SMS: Covers appointment confirmations, reminders, missed call follow-ups, estimate follow-ups, job scheduling confirmations, and service-related notifications. Consent is obtained via an opt-in checkbox on the booking form.

Marketing SMS: Covers promotional and marketing messages. Consent is obtained via a separate optional opt-in checkbox on the booking form. This checkbox is unchecked by default and is never required to submit the form.

4.2 No Sharing of SMS Consent Data

SMS opt-in consent data is never sold, rented, or shared with third parties for their own marketing purposes. SMS consent data is shared only with SMS service providers (including Twilio and GoHighLevel) solely for the purpose of delivering messages on behalf of our clients.

4.3 Opt-Out

Recipients may opt out of SMS communications at any time by replying STOP to any message. Opt-out requests are processed immediately. Recipients may reply HELP for assistance.

4.4 Message Frequency and Rates

Message frequency varies based on client activity and customer interaction. Standard message and data rates may apply.

5. AI Data Use and Training

5.1 Client-Specific AI Configuration

We may use data provided by a client to configure, train, or optimize AI systems, automations, or workflows solely for that client's internal business use. We do not use client data to train shared or public AI models for use by other clients.

5.2 Non-Sensitive Information

We may use non-sensitive, non-identifying information derived from client engagements to improve our services, methodologies, and AI workflows. This includes generalized patterns, performance learnings, and system optimizations.

We do not use the following for generalized training or marketing:

Client customer or prospect contact lists

Financial, billing, or payment information

Sensitive personal data as defined by applicable law

5.3 Aggregated and Anonymized Marketing Use

Unless a client opts out in writing, we may use aggregated, anonymized, or de-identified performance metrics derived from client engagements for marketing and promotional purposes. Such information will not identify any client, individual, or end customer.

5.4 Named Case Studies and Testimonials

We will not use a client's company name, logo, or identifying details in marketing materials unless the client has provided explicit written permission. Permission may be revoked at any time by written notice.

5.5 Opt-Out of Marketing Use

Clients may opt out of the use of anonymized performance data for marketing purposes by providing written notice. Opt-out requests do not affect service delivery.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic and usage patterns, and support performance and marketing analytics. You may control cookies through your browser settings. Disabling cookies may limit certain website features.

7. Third-Party Service Providers

We use third-party service providers to support our operations. These providers are contractually restricted from using data for purposes other than providing their services. Providers include:

GoHighLevel -- CRM and marketing automation

Google Workspace -- business communication and document management

Twilio -- SMS and voice communication services

Stripe -- payment processing

Anthropic -- AI model processing and automation services

Due to the nature of cloud-based services, these providers may process data in the United States or other jurisdictions.