Terms of Service

Terms of Service

Last Updated: April 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website located at https://holdenaisolutions.com and any services provided by Holden AI Solutions LLC ("Company," "we," "us," or "our").

By accessing our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our services.

2. Eligibility

Our services are offered exclusively to businesses and business representatives. By using our services, you represent and warrant that:

You are at least 18 years of age

You are acting on behalf of a business entity or for business purposes

You have the authority to bind the business to these Terms

Our services are not intended for personal, household, or consumer use.

3. Description of Services

We provide AI, automation, marketing, and digital services, which may include but are not limited to:

Website design and development

Appointment and call booking systems

AI voice receptionist and follow-up agents

Google review solicitation and follow-up systems

Lead generation, lead follow-up, and stale lead reactivation

CRM setup, configuration, and managed automation services

Ongoing managed services and consulting

Services may be provided on a one-time, subscription, retainer, or usage-based basis, as agreed upon with the client.

4. SMS Program and Messaging

4.1 SMS Program Description

As part of our services, we operate SMS messaging programs on behalf of our business clients. These programs send automated text messages to end customers who have provided explicit consent, including:

Appointment confirmations and reminders

Missed call follow-ups

Estimate follow-ups

Job scheduling confirmations and reminders

Service-related notifications

Google review requests

Optional marketing and promotional messages where separate consent has been obtained

4.2 Opt-Out Instructions

Recipients may opt out of SMS communications at any time by replying STOP to any message. Opt-out requests are processed immediately. No further messages will be sent following a valid opt-out request, except where required by law to confirm the opt-out.

4.3 Help and Support

Recipients may reply HELP to any SMS message to receive assistance. For additional support, contact us at [email protected] or +1 612 222 1562.

4.4 Message Frequency

Message frequency varies based on client activity and customer interaction. You may receive multiple messages per month depending on your engagement with the business.

4.5 Message and Data Rates

Standard message and data rates may apply to all SMS communications. Contact your wireless carrier for details.

4.6 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. No Guaranteed Results

You acknowledge and agree that results are not guaranteed. Outcomes may vary based on numerous factors including market conditions, client responsiveness, industry, and implementation decisions.

We make no representations or warranties regarding specific performance outcomes, increases in revenue, lead volume, conversion rates, or business success.

6. Client Responsibilities

You agree to:

Provide accurate, lawful, and authorized information

Ensure that any data you provide is collected and shared in compliance with applicable laws

Review and validate outputs generated by AI or automation systems before use

Use our services only for lawful business purposes

You are solely responsible for compliance with laws applicable to your business, including marketing, advertising, and communications regulations.

7. Prohibited Uses

You may not use our services to:

Engage in illegal, deceptive, or fraudulent activities

Send spam or unlawful communications

Violate the rights of third parties

Abuse, interfere with, or attempt to reverse engineer our systems

Use AI outputs as a substitute for professional legal, medical, or financial advice

We reserve the right to suspend or terminate services for violations of this section.

8. Fees, Billing, and No Refunds

Fees are agreed upon prior to service commencement and may include one-time fees, recurring retainers, subscriptions, or usage-based charges.

Unless expressly stated otherwise in writing:

Fees are non-refundable once work begins

Services are billed regardless of outcomes

Failure to pay may result in suspension or termination

You remain responsible for all fees incurred prior to termination.

9. Intellectual Property

9.1 Client Content

You retain ownership of all content, data, and materials you provide. You grant us a limited, non-exclusive license to use such content solely to provide the services.

9.2 Company Materials

We retain all rights, title, and interest in our tools, systems, workflows, AI models, prompts, templates, methodologies, and intellectual property, whether developed before or during the engagement.

9.3 AI Outputs

Subject to payment of all fees:

You own the business outputs generated specifically for your use, such as leads, reviews, and campaign results

We retain ownership of the underlying systems and methodologies used to generate those outputs

You may not resell, sublicense, or reverse engineer our systems.

10. Use of Anonymized Data and Marketing

Unless you provide written notice to opt out, we may use aggregated, anonymized, or de-identified performance metrics derived from client engagements for internal analysis and marketing purposes.

We will not use your company name, logo, or identifying details in marketing materials without your explicit written permission. Permission may be revoked at any time by written notice.

11. AI Systems and Output Disclaimer

You acknowledge that:

AI systems may produce inaccurate, incomplete, or unexpected results

AI outputs require human review and validation

Outputs are provided as is and are not professional advice

We are not responsible for decisions made based on AI outputs.

12. Third-Party Services Our services may integrate with or rely on third-party platforms including GoHighLevel, Twilio, Stripe, Google Workspace, and Anthropic. We do not control third-party platforms and are not responsible for: Downtime or service interruptions Data handling practices governed by third-party terms Changes to third-party features or pricing Your use of third-party services is subject to their respective terms.